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to content","Open menu","Close menu","Main navigation","Breadcrumb","Language","Home","Products","Services","Case studies","Blog","About us","Contact","Careers","Book a consultation","Our products","All products →","What we do","All services →","Flagship product","See ecChat in action","An AI assistant that handles your store's customers on its own.","Try the demo →","Not sure where to start?","A 30-minute conversation about your processes - you'll leave with concrete recommendations.","Book a free consultation","We reply within 1 business day · Mon-Fri 7:00-17:00 CET","Software · AI · Web","Custom software, e-commerce and AI implementations - with measurable results, in Poland and the UK.","Company","Mon-Fri 7:00-17:00 CET","Privacy policy","Cookie policy","Cookie settings","A 30-minute conversation about your processes. 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See what we do, or write to us - we'll reply within 1 business day.","Our services","Read more →","All articles →","All","Ciepło24.pl","AI in e-commerce","Case study · Ciepło24.pl","An AI duo: no more \"no results\" and no more queue of the same questions","How a heating store replaced a search engine that lost customers and an overloaded service team with a pair of AI assistants: ecSearch + ecChat.","conversion from search after deployment","Store platform","Client and context","Ciepło24.pl (technika-grzewcza-sklep.pl) - an online store and wholesaler of heating technology: boilers, controls, chimney systems, water heaters and fittings from over 30 brands. The store runs on an e-commerce platform we built and continue to develop - and its customers, from consumers to installers, ask about technical products, each in their own way.","Challenge","Customers searched for products by symptoms (\"boiler not heating\"), colloquial names and with typos - the standard search engine replied \"no results\". The service team answered the same questions dozens of times a day.","Solution","We deployed an AI duo: ecSearch (semantic search with autocorrect and suggestions) and ecChat (an assistant advising 24\u002F7 and checking availability and order statuses).","Search before and after: a misspelt query with no results vs relevant products in ecSearch","How it works","Two assistants, one customer flow","ecSearch catches the customer at the moment of searching, ecChat - at the moment of doubt. Together they guide the customer from the first query all the way to placing the order.","A search engine that understands intent","Semantic search instead of matching letters","Autocorrect for typos and word forms (\"monobloc heat pumpp\")","Understands symptoms: \"boiler not heating\" leads to the right category","Suggestions after 3 characters, before the customer makes a mistake","ecChat · the \"Cieplik\" assistant","An adviser that never sleeps","Advises on product selection in the heating sector","Checks availability and order status in real time","Answers 24\u002F7 - even when the service team is off duty","Hands harder cases over to an agent with full context","Results","The search engine sells, the assistant answers","CTR on search results","conversion from search","no-result queries","customer service without growing the team","ecChat conversations per month","cases closed without an agent","conversations outside working hours","avg. messages per conversation","Deployment process","From audit to production in 2-4 weeks","No store engine replacement - we connected the AI duo to the existing platform through integration.","Week 1","Analysis and data","Audit of no-result queries and the most frequent customer service questions, gathering product knowledge.","Weeks 1-2","Integration","ecSearch on the catalogue, ecChat wired to stock levels and order statuses.","Weeks 2-3","Training Cieplik","Teaching the assistant the specifics of the heating sector and the brand's tone, testing on real questions.","Weeks 3-4","Launch and tuning","Going live on real traffic and ongoing monitoring of answer quality.","Deployment stack","Elasticsearch","OpenAI API","Product used","ecChat →","ecSearch →","Related service","AI implementations →","Want similar results?","We will show you the ecChat + ecSearch duo on examples from your industry and estimate the potential impact. 30 minutes, no obligation.",[196,200,204,209,214],{"route":197,"name":50,"desc":198,"img":199},"produkt-ecchat","AI assistant - 24\u002F7 customer service","ecchat_hero",{"route":201,"name":51,"desc":202,"img":203},"produkt-ecsearch","Intelligent AI search for online stores","search_hero",{"route":205,"name":206,"desc":207,"img":208},"produkt-platforma-e20","E20 Platform","Our own e-commerce engine","e20_hero",{"route":210,"name":211,"desc":212,"img":213},"produkt-wms","WMS","Warehouse management integrated with your store","wms_box",{"route":215,"name":216,"desc":217,"img":218},"produkt-flatcake","FlatCake CMS","Lightweight flat-file CMS with an AI layer","flatcake_hero",[220,224,228,232,236],{"route":221,"name":222,"desc":223},"usluga-wdrozenia-ai","AI implementations","Process automation on Anthropic models",{"route":225,"name":226,"desc":227},"usluga-systemy-dedykowane","Custom systems","CRMs, B2B portals, apps built around your process",{"route":229,"name":230,"desc":231},"usluga-aplikacje-webowe","Web applications","From MVP to systems for thousands of users",{"route":233,"name":234,"desc":235},"usluga-e-commerce","E-commerce","Custom stores on the E20 Platform",{"route":237,"name":238,"desc":239},"usluga-aplikacje-mobilne","Mobile apps","React Native, NativeScript, Android",[241,243,245,247,249],{"route":242,"name":16},"o-nas",{"route":244,"name":14},"case-studies",{"route":246,"name":15},"blog",{"route":248,"name":18},"kariera",{"route":250,"name":17},"kontakt",{},{"title":253,"description":254,"type":255,"nav_title":132},"Ciepło24.pl case study - ecChat + ecSearch | eConnect4U","An AI duo in a heating store: +45% CTR on search results, +25% conversion from search, -60% no-result queries, 24\u002F7 customer service without growing the team.","website",1794571395490]