[{"data":1,"prerenderedAt":262},["ShallowReactive",2],{"site-content:en:case-uk-collins-nets":3},{"text":4,"data":207,"meta":258,"parentName":14},{"a11y.skip":5,"a11y.menu_open":6,"a11y.menu_close":7,"a11y.main_nav":8,"a11y.breadcrumb":9,"a11y.lang":10,"nav.home":11,"nav.products":12,"nav.services":13,"nav.case":14,"nav.blog":15,"nav.about":16,"nav.contact":17,"nav.career":18,"nav.cta":19,"nav.products_label":20,"nav.products_all":21,"nav.services_label":22,"nav.services_all":23,"nav.flagship":24,"nav.flagship_title":25,"nav.flagship_desc":26,"nav.flagship_cta":27,"nav.help_title":28,"nav.help_desc":29,"nav.help_cta":30,"topbar.hours":31,"footer.tagline":32,"footer.desc":33,"footer.services":13,"footer.products":12,"footer.company":34,"footer.contact":17,"footer.hours":35,"footer.privacy":36,"footer.cookies":37,"footer.cookie_settings":38,"cta.default_title":30,"cta.default_desc":39,"cta.eyebrow":40,"cta.person":41,"cta.person_role":42,"cta.reply_time":43,"form.name":44,"form.email":45,"form.phone":46,"form.company":34,"form.topic":47,"form.message":48,"form.topics":49,"form.consent1":57,"form.consent2":58,"form.submit":30,"form.sending":59,"form.success_title":60,"form.success_desc":61,"form.error_generic":62,"form.error_required":63,"form.error_email":64,"form.error_consent":65,"form.error_rate":66,"form.error_spam":67,"form.error_file":68,"form.error_file_size":69,"form.error_captcha":70,"form.nojs_captcha":71,"newsletter.eyebrow":72,"newsletter.h2":73,"newsletter.p":74,"newsletter.li":75,"newsletter.li2":76,"newsletter.li3":77,"newsletter.inline_h3":78,"newsletter.inline_p":79,"newsletter.email":80,"newsletter.placeholder":81,"newsletter.submit":82,"newsletter.consent":83,"newsletter.note":84,"newsletter.success_title":85,"newsletter.success_desc":86,"newsletter.error_consent":87,"newsletter.error_email":64,"newsletter.error_exists":88,"newsletter.error_unavailable":89,"newsletter.error_generic":90,"kraj.pl":91,"kraj.uk":92,"case.shot_desktop_alt":93,"case.shot_mobile_alt":94,"case.shot_open":95,"lightbox.label":96,"lightbox.close":97,"lightbox.prev":98,"lightbox.next":99,"lightbox.count":100,"career.name":44,"career.email":45,"career.link":101,"career.position":102,"career.position_placeholder":103,"career.position_open":104,"career.cv":105,"career.cv_hint":106,"career.message":107,"career.consent":108,"career.submit":109,"career.success_title":110,"career.success_desc":111,"cookie.text":112,"cookie.accept":113,"cookie.reject":114,"cookie.settings":115,"cookie.settings_title":38,"cookie.necessary":116,"cookie.necessary_desc":117,"cookie.analytics":118,"cookie.analytics_desc":119,"cookie.save":120,"chat.title":121,"chat.status":122,"chat.panel_title":123,"chat.close":124,"e404.eyebrow":125,"e404.title":126,"e404.desc":127,"e404.home":11,"e404.products":20,"e404.services":128,"e404.contact":17,"common.read_more":129,"common.all_articles":130,"common.filter_all":131,"hero.nav.aria-label":9,"hero.a":11,"hero.a2":14,"hero.span":132,"hero.p":133,"hero.h1":134,"hero.p2":135,"historia_wdrozenia.p":136,"historia_wdrozenia.p2":137,"historia_wdrozenia.p3":138,"historia_wdrozenia.p4":139,"historia_wdrozenia.p5":140,"historia_wdrozenia.p6":141,"zakres.p":142,"zakres.h2":143,"zakres.p2":144,"przebieg.p":145,"przebieg.h2":146,"przebieg.p2":147,"stack_i_powiazane.h2":148,"cta.naglowek":149,"cta.opis":150,"nav.produkty":151,"nav.uslugi":175,"nav.firma":196},"Skip to content","Open menu","Close menu","Main navigation","Breadcrumb","Language","Home","Products","Services","Case studies","Blog","About us","Contact","Careers","Book a consultation","Our products","All products →","What we do","All services →","Flagship product","See ecChat in action","An AI assistant that handles your store's customers on its own.","Try the demo →","Not sure where to start?","A 30-minute conversation about your processes - you'll leave with concrete recommendations.","Book a free consultation","We reply within 1 business day · Mon-Fri 7:00-17:00 CET","Software · AI · Web","Custom software, e-commerce and AI implementations - with measurable results, in Poland and the UK.","Company","Mon-Fri 7:00-17:00 CET","Privacy policy","Cookie policy","Cookie settings","A 30-minute conversation about your processes. 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See what we do, or write to us - we'll reply within 1 business day.","Our services","Read more →","All articles →","All","Collins Nets","Case study · United Kingdom · white-label for B4B","No more duplicate customers in Sage 200","At Collins Nets, a UK fishing nets and supplies business, duplicate customer records were appearing faster than the team could clean them up. We built a system that detects, scores and merges them - white-label development for the B4B agency.","Client and context","Collins Nets takes orders through multiple channels, and every channel and every manual edit is a chance to duplicate a customer in Sage 200. Over time the database filled with records of the same person or company - with different spellings, addresses or phone numbers.","Challenge","Manual clean-up stood no chance: new duplicates appeared faster than old ones could be resolved. What was needed was an automated system that matches records confidently but leaves ambiguous cases to a human - and that does not damage data in the company's accounting and sales system.","Solution","We built a duplicate merge system connected to Sage 200. Every night it syncs customer records from Sage into the CRM, and a weighted algorithm scores matches across five signals: phone number, postcode with surname, address, company name and email domain. A review panel shows the pairs with colour-coded confidence levels, and a person makes the decision. Phase one ran read-only; phase two added automatic deactivation of records in Sage, API-driven merging and an undo function.","Scope of work","Who was responsible for what","A white-label delivery: the client worked with the B4B agency, and we were responsible for development.","Deployment process","Read first, write later","Two phases, so the system could first prove the accuracy of its matches and only then touch the data in Sage.","Deployment stack","Data drifting apart between systems?","Tell us where duplicates and errors arise - we will show you how to catch them automatically. 30 minutes, no obligation.",[152,156,160,165,170],{"route":153,"name":50,"desc":154,"img":155},"produkt-ecchat","AI assistant - 24\u002F7 customer service","ecchat_hero",{"route":157,"name":51,"desc":158,"img":159},"produkt-ecsearch","Intelligent AI search for online stores","search_hero",{"route":161,"name":162,"desc":163,"img":164},"produkt-platforma-e20","E20 Platform","Our own e-commerce engine","e20_hero",{"route":166,"name":167,"desc":168,"img":169},"produkt-wms","WMS","Warehouse management integrated with your store","wms_box",{"route":171,"name":172,"desc":173,"img":174},"produkt-flatcake","FlatCake CMS","Lightweight flat-file CMS with an AI layer","flatcake_hero",[176,180,184,188,192],{"route":177,"name":178,"desc":179},"usluga-wdrozenia-ai","AI implementations","Process automation on Anthropic models",{"route":181,"name":182,"desc":183},"usluga-systemy-dedykowane","Custom systems","CRMs, B2B portals, apps built around your process",{"route":185,"name":186,"desc":187},"usluga-aplikacje-webowe","Web applications","From MVP to systems for thousands of users",{"route":189,"name":190,"desc":191},"usluga-e-commerce","E-commerce","Custom stores on the E20 Platform",{"route":193,"name":194,"desc":195},"usluga-aplikacje-mobilne","Mobile apps","React Native, NativeScript, Android",[197,199,201,203,205],{"route":198,"name":16},"o-nas",{"route":200,"name":14},"case-studies",{"route":202,"name":15},"blog",{"route":204,"name":18},"kariera",{"route":206,"name":17},"kontakt",{"hero":208,"zakres":218,"przebieg":233,"stack":242,"powiazane":247,"cta_temat":257},{"img":209,"w":210,"h":211,"pills":212,"stat":215},"img\u002Fz01.webp",1600,900,[182,213,214],"Sage 200","White-label · B4B",{"value":216,"label":217},"5","signals in the matching algorithm",[219,227],{"label":220,"title":221,"items":222},"eConnect4U · development","What we built",[223,224,225,226],"Nightly synchronisation of customer records from Sage 200 into the CRM","A weighted matching algorithm across five signals","A review panel with confidence levels and a human decision","Phase 2: deactivation of records in Sage, API-driven merging, undo",{"label":228,"title":229,"items":230},"B4B · agency","On the partner's side",[231,232],"Client relationship and project management","Agreeing the phases: read-only first, then write",[234,238],{"czas":235,"title":236,"desc":237},"Phase 1","Read-only","Sync with Sage, the algorithm and the review panel - with no changes to source data, to build trust in the matches.",{"czas":239,"title":240,"desc":241},"Phase 2","Writing to Sage","Automatic deactivation of duplicates, record merging through the API and the ability to undo an operation.",[213,243,244,245,246],"CRM","API integration","Matching algorithm","Review panel",[248,251,253],{"route":181,"label":249,"title":250},"Related service","Custom systems →",{"route":185,"label":249,"title":252},"Web applications →",{"route":254,"label":255,"title":256},"case-uk-peer2peer","Case study","peer2peer: a member management app →","system dedykowany",{"title":259,"description":260,"type":261,"nav_title":132},"Collins Nets (UK) - merging duplicates in Sage 200 | eConnect4U","A system for detecting and merging duplicate customers in Sage 200: a five-signal algorithm, a review panel, API-driven merging. Development by eConnect4U for B4B.","website",1794571396206]